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FAQ

How do credits work?
Credits are the currency used for video generation. Each step has a cost:
  • AI character generation: 160 credits (produces 4 options)
  • Compositing: 50 credits
  • Video generation (720p): 40 credits per second
  • Video generation (1080p): 80 credits per second
Example: a 10-second video at 720p = 50 + (40 × 10) = 450 credits total. Credit packs expire 30 days after purchase.
What credit packs are available?
  • Solo — 1,500 credits — 720p
  • Plus — 4,000 credits — 720p
  • Premium — 10,000 credits — 1080p — best value
  • Content Master — 25,000 credits — 1080p
Premium and Content Master packs unlock 1080p quality. All packs expire 30 days after purchase.
How do I create a custom character?
  1. Go to the Character step
  2. Choose "Create with AI"
  3. Describe your character in the prompt
  4. Tap Generate (costs 160 credits for 2 characters, 4 options each)
  5. Select the ones you like and continue to video generation
Be careful with copyrighted characters, brands, or real people's likenesses — using them without permission is your responsibility, not Turbodance's. We recommend sticking to original characters. Note that some generations may be interrupted by safety filters that are outside Turbodance's control.
How long can my video be?
You can upload a video between 3 and 30 seconds. The longer the video, the more credits the AI generation step costs. Format support:
  • Input: MP4, MOV, WebM
  • Output: MP4 (works on all devices)
Why did my generation fail?
Common reasons:
  • Insufficient credits — check your balance before generating
  • Content policy violation — our safety filters block inappropriate content
  • Server issues — temporary problem on our end
If credits were deducted for a failed generation, they are automatically refunded to your balance. See full Shoot Guide
Do my credits expire?
Yes. Purchased credit packs expire 30 days after purchase. Unused credits are forfeited upon expiration. Make sure to use your credits within the 30-day window.
Can I get a refund?
  • Credit packs: Non-refundable once purchased
  • Failed generations: Credits are automatically refunded to your balance
  • Other issues: Contact [email protected]
How do I delete my account?
Go to Settings > Delete Account. This action is permanent and cannot be undone.
  • All your credits, characters, and videos will be permanently removed
  • Deletion is completed within 30 days

Contact

Report a Bug
[email protected]